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Residential Manager

No two days are the same in this role, some days are steady away and others are hectic trying to fit everything in. You may have to juggle round appointments but that is the challenge and that is what makes the role interesting and gives you job satisfaction.

As a manager you manage resources ensuring that systems in place have been adhered to, appointments attended, medication ordered, and health and safety checks completed so that the service runs smoothly. In-between managing resources you need to attend meetings or reviews so that the customer receives the care and support they need which can take up a lot of your time.

You may have to liaise with parents/medical practitioners to organize meetings or you may have to contact other mangers so that you can do monthly health and safety checks or you may need cover and are ringing to ask for any spare staff members. You may need to ring contactors to organise appointments to give you quotes for any repair work you may need doing at the scheme.

Monday mornings are busy days where you have to complete weekly/monthly reports, send off training matrix, complete accidents incident reports so they can be logged at Westgate.

Days that a manager has some spare time are usually spent doing staff development sessions so that staff have the opportunity to put their point of views over and to identity any training needs.

Usually once a week a manager has to visit the bank to obtain money for the service or sometimes customers. Reconciliation sheets need to be completed so that there is a transparent paper trail for the customer’s finances monthly.

Petty cash/customers monitory systems need to be checked to ensure that receipts are provided for purchases to ensure the financial safety of the customers and the service.

Some days you may have to deal with staff issues where there may be some conflict which needs to be dealt with quickly so it does not escalate. Should the latter happen then this may include liaising with HR department so that all our policies are adhered to and staff are treated fairly.

On a regular basis support plans and risk assessments have to be updated so that they reflect the care and support we are giving especially when the needs of the customers change.

Anomalies such as safeguarding issues, disciplinary investigations RLT meetings, organizing customer holidays/outings etc and recruitment all have to be slotted into your schedule when required. Occasionally you will be involved with company projects such as new trainings, Data protection, induction etc. and you fit this work in as and when required.

Being a manager can be challenging but it can be very rewarding and satisfying as you are providing support to make our customers lives better as well as making the workplace a good place to work.

Cluster Manager

No two days are the same in this role, some days are steady away and others are hectic trying to fit everything in. You may have to juggle round appointments but that is the challenge and that is what makes the role interesting and gives you job satisfaction.

As a manager you manage resources ensuring that systems in place have been adhered to, appointments attended, medication ordered, and health and safety checks completed so that the service runs smoothly. In-between managing resources you need to attend meetings or reviews so that the customer receives the care and support they need which can take up a lot of your time.

You may have to liaise with parents/medical practitioners to organize meetings or you may have to contact other mangers so that you can do monthly health and safety checks or you may need cover and are ringing to ask for any spare staff members. You may need to ring contactors to organise appointments to give you quotes for any repair work you may need doing at the scheme.

Monday mornings are busy days where you have to complete weekly/monthly reports, send off training matrix, complete accidents incident reports so they can be logged at Westgate.

Days that a manager has some spare time are usually spent doing staff development sessions so that staff have the opportunity to put their point of views over and to identity any training needs.

Usually once a week a manager has to visit the bank to obtain money for the service or sometimes customers. Reconciliation sheets need to be completed so that there is a transparent paper trail for the customer’s finances monthly.

Petty cash/customers monitory systems need to be checked to ensure that receipts are provided for purchases to ensure the financial safety of the customers and the service.

Some days you may have to deal with staff issues where there may be some conflict which needs to be dealt with quickly so it does not escalate. Should the latter happen then this may include liaising with HR department so that all our policies are adhered to and staff are treated fairly.

On a regular basis support plans and risk assessments have to be updated so that they reflect the care and support we are giving especially when the needs of the customers change.

Anomalies such as safeguarding issues, disciplinary investigations RLT meetings, organizing customer holidays/outings etc and recruitment all have to be slotted into your schedule when required. Occasionally you will be involved with company projects such as new trainings, Data protection, induction etc. and you fit this work in as and when required.

Being a manager can be challenging but it can be very rewarding and satisfying as you are providing support to make our customers lives better as well as making the workplace a good place to work.

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Featured Job


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